Questions About
Nexmint? Start Here.
Find clear answers about crypto trading, digital assets, account security, fees, withdrawals, and everything you need to get started.
General
How do I buy cryptocurrency?
Create an account, complete any required verification, add funds using an available payment method, and select the digital asset you want to purchase.
What cryptocurrencies can I trade?
You can trade 200+ digital assets, including Bitcoin, Ethereum, Solana, and Chainlink, with new listings added regularly.
How are crypto trading fees calculated?
Fees depend on your trading volume, order type, and the asset you trade. You’ll always see the full cost before you confirm.
Can I track my crypto portfolio?
Yes. Your dashboard shows balances, allocation, performance, and transaction history in one clear view.
How do I protect my crypto account?
Enable two-factor authentication, use a strong unique password, and review your active sessions and withdrawal addresses regularly.
Can I withdraw my crypto?
Yes. You can withdraw supported assets to an external wallet at any time, subject to network confirmations and account limits.
Do you offer customer support?
Our support team is available around the clock through live chat and email to help with any question.
Account & Verification
How do I create an account?
Click Get Started, enter your required information, and follow the verification steps to complete your account setup.
Why do I need to verify my identity?
Verification keeps your account secure and helps us meet regulatory requirements that protect every user on the platform.
How can I secure my account?
Turn on two-factor authentication, set up withdrawal address whitelisting, and never share your login details with anyone.
What should I do if I can’t access my account?
Use the account recovery option on the sign-in page or contact our support team, who will guide you through restoring access.
Trading & Markets
How do I buy cryptocurrency?
Create and verify your account, fund it using an available payment method, select a supported digital asset, and review your transaction before confirming.
What cryptocurrencies are supported?
We support 200+ assets across major coins, stablecoins, and popular tokens. The full list is available on the markets page.
What is a market order?
A market order buys or sells an asset immediately at the best available current price.
What is a limit order?
A limit order lets you set the exact price you want to buy or sell at. It only executes when the market reaches that price.
Can I track cryptocurrency prices in real time?
Yes. Live prices, charts, and market data update in real time across the web and mobile apps.
Fees & Payments
How much does crypto trading cost?
Trading fees depend on factors such as your trading volume, order type, asset, and applicable fee tier. Review the pricing information before confirming a transaction.
Are there deposit fees?
Most deposit methods are free. Some card or third-party payment methods may include a small processing fee, shown before you pay.
Are there withdrawal fees?
Crypto withdrawals include a network fee that varies by asset and network congestion. The exact amount is shown before you confirm.
Are there any hidden fees?
No. Every fee is displayed upfront, so you always know the full cost of a transaction before you confirm it.
Withdrawals & Transfers
How do I withdraw cryptocurrency?
Select the asset you want to withdraw, enter the destination wallet address, choose the appropriate network, and confirm the transaction after carefully reviewing the details.
How long do crypto withdrawals take?
Most withdrawals are processed within minutes. Final timing depends on the blockchain network and its confirmation times.
Can I cancel a crypto transaction?
Withdrawals can be cancelled while they are still pending. Once broadcast to the blockchain, a transaction can’t be reversed.
What happens if I send crypto to the wrong address?
Blockchain transactions are irreversible, so funds sent to a wrong address may be lost. Always double-check the address and network.
